Outage in SMS Magic

Mobile Carrier Incident - T-Mobile Short Code (Route 1) SMS Latency

Resolved Minor

December 01, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Start Time : Dec 01, 2025 - 08:18 PST We have received a notification regarding a carrier-side incident currently impacting short code (route 1) SMS services. Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time. We will provide more information as it becomes available.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/01/2025 05:44PM

A fix has been implemented by mobile carrier teams for the issue impacting short code (route 1) SMS services.
Monitoring of the short code (route 1) SMS issue is now complete, and services have been fully restored to normal health. The issue is resolved at this time.
End Time : Dec 1, 09:40 PST

INVESTIGATING 4 months ago - at 12/01/2025 04:28PM

Start Time : Dec 01, 2025 - 08:18 PST

We have received a notification regarding a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with T-Mobile.

The cause of this issue is under investigation at this time. We will provide more information as it becomes available.

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