Outage in SMS Magic
Incorrect Monthly Usage Reports (US DATA CENTER)
Resolved MinorIncident Report
SUMMARY
We identified an issue where incorrect monthly usage emails were sent to a majority of payee customers in the USA environment. The February usage report sent on March 7 contained incorrect credit counts due to a system glitch in the report generation process.
IMPACT
Customers who received the February usage email may have seen incorrect credit usage totals in their report. This issue affected email reports only and did not impact actual billing, account balances, or platform usage data.
CURRENT STATUS
We are currently regenerating the February usage reports with corrected data. Customers are advised to disregard the previous February usage email received earlier and refer to the corrected report once received.
Components affected
SMS Magic REST API SMS Magic REST API SMS Magic Salesforce API SMS Magic Salesforce API SMS Magic Zoho API SMS Magic Zoho API SMS Magic Message Delivery Service SMS Magic Message Delivery Service SMS Magic DLR Sync with Salesforce SMS Magic DLR Sync with Salesforce SMS Magic Incoming Message Sync with Salesforce SMS Magic Incoming Message Sync with Salesforce SMS Magic DLR sync with Zoho SMS Magic DLR sync with Zoho SMS Magic DLR sync with Open API SMS Magic DLR sync with Open API SMS Magic Incoming sync with Zoho SMS Magic Incoming sync with Zoho SMS Magic Incoming sync with Open API SMS Magic Incoming sync with Open API SMS Magic Converse Desk on SaaS Portal SMS Magic Converse Desk on SaaS Portal SMS Magic Incoming MMS messages processing SMS Magic Incoming MMS messages processing SMS Magic Customer Portal SMS Magic Customer Portal SMS Magic Analytics Dashboard SMS Magic Analytics Dashboard SMS Magic Buy Portal SMS Magic Buy Portal SMS Magic Incoming messages SMS Magic Incoming messages SMS Magic Email Service SMS Magic Email Service SMS Magic Billing & provisioning serviceNeed to monitor SMS Magic outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/24/2026 09:20AM
All reports have been regenerated and sent.
IDENTIFIED
2 days ago - at 03/24/2026 05:24AM
SUMMARY
We identified an issue where incorrect monthly usage emails were sent to a majority of payee customers in the USA environment. The February usage report sent on March 7 contained incorrect credit counts due to a system glitch in the report generation process.
IMPACT
Customers who received the February usage email may have seen incorrect credit usage totals in their report. This issue affected email reports only and did not impact actual billing, account balances, or platform usage data.
CURRENT STATUS
We are currently regenerating the February usage reports with corrected data. Customers are advised to disregard the previous February usage email received earlier and refer to the corrected report once received.
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