Outage in SMS Magic

AT&T 10DLC MMS Duplicate Messages

Resolved Minor

December 02, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Start Time : Dec 02, 2025 - 19:05 UTC We have received a notification from our Provider regarding reports of duplicate messages being sent towards AT&T destinations on MMS routes. There is no duplication of messages at the Provider platform. The Engineering Team is working with the downstream partners to resolve the issue. We will provide an update as soon as more information becomes available.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/04/2025 12:59PM

This incident has been resolved.

Dec 04, 2025 - 05:27 UTC

MONITORING 4 months ago - at 12/03/2025 05:56PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 12/02/2025 07:27PM

Start Time : Dec 02, 2025 - 19:05 UTC

We have received a notification from our Provider regarding reports of duplicate messages being sent towards AT&T destinations on MMS routes. There is no duplication of messages at the Provider platform. The Engineering Team is working with the downstream partners to resolve the issue.

We will provide an update as soon as more information becomes available.

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