Outage in SMS Magic

Intermittent Redirection Issues on Integration & Usecase Pages for EU Data Center

Resolved Minor

March 01, 2026 - Started about 22 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Issue: The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page. Impact: During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations. Current Status: Our engineering team is actively investigating the issue. Duration of Degradation: Started At: 7:30 AM UTC

Components affected

SMS Magic Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 18 hours ago - at 03/01/2026 01:24PM

The intermittent redirection issue has been resolved, and all affected pages are now functioning normally.
If you continue to notice any discrepancies, please reach out to care@screen-magic.com

IDENTIFIED about 22 hours ago - at 03/01/2026 08:59AM

Issue:
The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page.

Impact:
During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations.

Current Status:
Our engineering team is actively investigating the issue.

Duration of Degradation:
Started At: 7:30 AM UTC

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