Outage in SMTP

Partner network availability issues

Resolved Major
August 12, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are seeing our cloud partner (AWS) network availability issues within the region of SMTP.com operations. The SMTP Incident Response team is working on the execution of the redundancy protocols to remediate the issue and working with AWS team to resolve the underlying matter

We thank you for your patience and understanding during this time!

Questions? Our support team is available 24/7.
US Support: 1-877-705-9362
International Support: 1-613-699-7809
support@smtp.com
Components affected
SMTP Registration Portal SMTP E-mail Delivery SMTP Statistics SMTP Customer Portal SMTP API

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Latest Updates ( sorted recent to last )
3 months ago - at 08/12/2025 11:34AM

SMTP Incident Response team has successfully executed incident remediation protocols and restored the operations of all the impacted services.

Our partner also seeing recovery progress and currently working to fully resolve the incident.

3 months ago - at 08/12/2025 09:53AM

We are seeing our cloud partner (AWS) network availability issues within the region of SMTP.com operations. The SMTP Incident Response team is working on the execution of the redundancy protocols to remediate the issue and working with AWS team to resolve the underlying matter

We thank you for your patience and understanding during this time!

Questions? Our support team is available 24/7.
US Support: 1-877-705-9362
International Support: 1-613-699-7809
support@smtp.com

Latest SMTP outages

Public SMTP and webhooks Issue - 5 days ago
Possible issues affecting Registration flow - 8 days ago
Mail processing delay and public API endpoint availability issues - about 2 months ago
Mail delivery delay - 3 months ago
Mail delivery delay - 3 months ago

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