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Outage in Snackpass

Outage with Our Support Service Provider - Severe Delays in Service

Resolved Major
May 29, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our product support service provider, Intercom, is currently experiencing a major outage. As a result, we are unable to handle inbound communications via phone, live chat, or email effectively. We are closely monitoring updates from Intercom and will provide further information as soon as possible. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/29/2024 04:40PM

Intercom has resolved their outage. All support channels are now fully operational. Thank you for your patience and understanding.

INVESTIGATING almost 2 years ago - at 05/29/2024 04:15PM

Our product support service provider, Intercom, is currently experiencing a major outage. As a result, we are unable to handle inbound communications via phone, live chat, or email effectively.

We are closely monitoring updates from Intercom and will provide further information as soon as possible. We sincerely apologize for any inconvenience this may cause.

Thank you for your understanding.

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