Outage in SnapLogic
Critical Production Disruption
Resolved MinorIncident Report
Summary AI Generated
SnapLogic experienced a critical production disruption in the US region that primarily affected UI login functionality and caused general slowness for customers using production workloads. The incident impacted the Intelligent Integration Platform and was resolved by transitioning customers from Snaplex version 4.44 GA to a patched version that had been released on Friday. The service was fully restored after 4.8 hours, with all systems returning to normal performance thresholds.
Status: Investigating
Start Time (PST): 9:00 AM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to impacted logging into UI.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30AM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 02/23/2026 10:01PM
Resolution
Status: Resolved
We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds.
We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process.
Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.
MONITORING
9 days ago - at 02/23/2026 08:22PM
We are continuing to monitor for any further issues.
MONITORING
9 days ago - at 02/23/2026 08:22PM
Status: Monitoring
Last Updated: 12:15 PM PST
We have worked with all customers who were on the Snaplex 4.44 GA version to transition them to the patched version released on Friday. All systems are stable at this point.
We are currently in a state of heightened monitoring to ensure sustained recovery and stability.
The next update will be provided by 1:30 PM PST.
INVESTIGATING
9 days ago - at 02/23/2026 06:36PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 02/23/2026 06:36PM
Status: Investigating
Start Time (PST): 10:30 AM PST
Our team has been working on the critical production disruption that has impacted the SnapLogic platform. At present, the login UI and tasks are now operating as expected and the platform is now stable. We will share a detailed incident summary, including corrective and preventative measures
We remain on heightened alert and are monitoring the platform to ensure stability.
We will provide the next update no later than 12:00AM PST
INVESTIGATING
9 days ago - at 02/23/2026 06:15PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 02/23/2026 05:47PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 02/23/2026 05:46PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 02/23/2026 05:19PM
Status: Investigating
Start Time (PST): 9:00 AM PST
We are investigating a critical service disruption impacting production workloads in the US region.
Customers may experience slowness . At this time, impact is limited to impacted logging into UI.
Senior engineering leadership is actively engaged, and remediation efforts are underway.
We will provide the next update no later than 10:30AM PST
For customers operating mission critical workloads, your designated support channels remain available for direct coordination.
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