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Outage in SnapOne

Intermittent OvrC and Control4 mobile issues - workaround applied.

Resolved Minor
November 18, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

At approximately 6:50 AM ET, we began noticing some degraded services. After investigation, we determined that our service was experiencing issues due to the current problem with our 3rd-party WAF provider. By 8:00 AM ET, we have temporarily bypassed the affected service, and Intermittent OvrC and Control4 mobile issues are returning to normal. We will continue to monitor the situation and will provide more updates as we learn more. Thanks, Your ADI/Snap One Engineering team

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/18/2025 07:16PM

As of 2:00 PM ET the situation was fully resolved. Initial impacts were caused by service failures from the third-party service provider and have now been resolved; we have reimplemented our cloud protections. Additional information on the outage is available here: status page

Thank you for your patience and understanding.

Your ADI/Snap One Engineering team

MONITORING 4 months ago - at 11/18/2025 01:51PM

At approximately 6:50 AM ET, we began noticing some degraded services. After investigation, we determined that our service was experiencing issues due to the current problem with our 3rd-party WAF provider. By 8:00 AM ET, we have temporarily bypassed the affected service, and Intermittent OvrC and Control4 mobile issues are returning to normal. We will continue to monitor the situation and will provide more updates as we learn more.

Thanks, Your ADI/Snap One Engineering team

Latest SnapOne outages

Control4 Cloud Impact - Issue Fix Applied. Returning to normal. - 7 days ago
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OvrC MFA and Account Creation - Issue Resolved. - about 2 months ago
We have identified a problem with OvrC service - 5 months ago
Due to cloud provider issue OvrC notifications and Control 4 intercom Anywhere push notifications were impacted. Issue Resolved. - 5 months ago

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