Outage in SnapOne

We have identified a problem with OvrC service

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow. Thanks, Your Snap One Engineering team

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 07:38PM

As of 3:30pm ET all of our services have fully recovered. Service impacts were caused by service failures by third-party service provider AWS. While we have observed service improvements implemented by AWS, additional information on the outage is available here:
Visit AWS Status Page

Thank you for your patience and understanding.

MONITORING 4 months ago - at 10/20/2025 05:46PM

A fix has been applied by our service provider and we are seeing systems beginning to recover. You may continue to experience impacts to performance and functionality as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team

IDENTIFIED 4 months ago - at 10/20/2025 05:21PM

The latest update from our cloud providers indicates that they continue to work to resolve network, lambda, and server enviornment, we are actively engaged and will update as we make progress.

IDENTIFIED 4 months ago - at 10/20/2025 03:44PM

The latest update from our cloud providers indicates that they continue to work to resolve network and other issues, we are actively engaged and will update as we make progress.

IDENTIFIED 4 months ago - at 10/20/2025 02:11PM

We are seeing additional impacts across services due to our cloud service provider

IDENTIFIED 4 months ago - at 10/20/2025 02:01PM

We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow.

Thanks, Your Snap One Engineering team

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