Outage in SnapOne

We have identified a problem with Composer Pro remote system connection

Resolved Major

August 19, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of the impacts on our Composer Pro remote system connections and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/19/2025 03:31PM

As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

MONITORING 6 months ago - at 08/19/2025 02:59PM

The fix has been applied and Composer Pro remote access is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team

IDENTIFIED 6 months ago - at 08/19/2025 01:37PM

We are aware of the impacts on our Composer Pro remote system connections and are actively engaged in determining the cause. More details will follow.

Thanks, Your Snap One Engineering team

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