Outage in SnapOne

We have identified a problem with Intercom Anywhere

Resolved Major

February 04, 2026 - Started 12 days ago - Lasted 2 days
Official incident page

Incident Report

We are aware of the impacts on Intercom Anywhere and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

Components affected

SnapOne Service: Control4 Intercom Anywhere

Need to monitor SnapOne outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 02/06/2026 05:43PM

As of 11 AM ET on Feb 4th, the situation was fully resolved. We will dive deeper into the root causes and apply lessons learned to continue to improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

MONITORING 12 days ago - at 02/04/2026 03:41PM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 02/04/2026 02:47PM

The fix has been applied and Intercom Anywhere is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team

IDENTIFIED 12 days ago - at 02/04/2026 02:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 02/04/2026 02:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 02/04/2026 01:54PM

We are aware of the impacts on Intercom Anywhere and are actively engaged in determining the cause. More details will follow.

Thanks, Your Snap One Engineering team

Latest SnapOne outages

OvrC MFA and Account Creation - Issue Resolved. - about 1 month ago

Intermittent OvrC and Control4 mobile issues - workaround applied. - 3 months ago

We have identified a problem with OvrC service - 4 months ago

Due to cloud provider issue OvrC notifications and Control 4 intercom Anywhere push notifications were impacted. Issue Resolved. - 4 months ago

Lutron LEAP Integration Update - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook