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Outage in SnapOne

C4 Remote Connections - Issue identified and fix applied. Returning to normal.

Resolved Minor
August 05, 2025 - Started 6 months ago - Lasted 43 minutes
Official incident page

Incident Report

The fix has been applied to the Control4 cloud infrastructure that handles remote connections. Performance metrics are returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/05/2025 06:19PM

As of 2pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

MONITORING 6 months ago - at 08/05/2025 05:36PM

The fix has been applied to the Control4 cloud infrastructure that handles remote connections. Performance metrics are returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team

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