Outage in SnapOne

C4 - Remote Access via Composer Service Degraded

Resolved Minor

June 04, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of the impacts on remote access to systems via Composer Pro and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/04/2025 05:10PM

As of 12:45PM ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

MONITORING 11 months ago - at 06/04/2025 04:18PM

The fix has been applied and remote access vis Composer Pro is returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team

IDENTIFIED 11 months ago - at 06/04/2025 03:48PM

We are aware of the impacts on remote access to systems via Composer Pro and are actively engaged in determining the cause. More details will follow.

Thanks, Your Snap One Engineering team

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