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Outage in SnapOne

OvrC Extended Maintenance Window

Resolved Minor
May 20, 2025 - Started 11 months ago - Lasted about 13 hours
Official incident page

Incident Report

OvrC is in an extended maintenance window and users may experience some degradation during this period. We are working diligently to complete this process and return OvrC to full operation. We will update once this is completed. Thanks, Your Snap One Engineering team

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/21/2025 01:58AM

As of 10pm ET, our follow-up maintenance was completed. We will dive deeper into root causes of the performance issues from the earlier maintenance window and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

MONITORING 11 months ago - at 05/20/2025 10:52PM

The maintenance in OvrC was completed shortly before 5pm ET. Since then, performance has stabilized, but we will continue to monitor the situation closely. We have a final round of maintenance planned for 9pm ET which will further stabilize affected services. During that time, you may experience slight impacts to performance as systems fully ramp up. More details to follow.

Thanks, Your Snap One Engineering team

IDENTIFIED 11 months ago - at 05/20/2025 10:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 05/20/2025 10:32PM

While most services have been restored, we will revert some of our previous changes at 6:00 p.m. Pacific Time tonight to ensure the continued performance and reliability of our platform. We will update the status as we progress.

Thanks,
Your Snap One Engineering team

IDENTIFIED 11 months ago - at 05/20/2025 04:27PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 05/20/2025 01:04PM

OvrC is in an extended maintenance window and users may experience some degradation during this period. We are working diligently to complete this process and return OvrC to full operation. We will update once this is completed.

Thanks, Your Snap One Engineering team

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