Snyk experienced a major incident lasting approximately 18 hours where customers on Multi-Tenant US-02, EU, and AU regions encountered failures resolving entitlements. The issue affected all core Snyk products, including IaC, Open Source, Container, and Code. Engineers identified the root cause, deployed a fix across all affected regions, and confirmed full service restoration after a monitoring period.
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Services have remained stable throughout the monitoring period.
The Snyk Incident Response has been stood down.
Snyk engineers have completed deploying a fix. All services have returned to normal operations. Snyk engineers are monitoring the environment.
Snyk engineers have identified the cause of the failures and have pushed a fix to Mult-Tenant AU. The fix is in progress for MT-EU and MT-US. We will update you once this is completed.
Snyk engineers are investigating an issue impacting Multi-Tenant US-02, Multi-Tenant EU, and Multi-Tenant AU. Customers may experience failures resolving entitlements. The Snyk Incident response has been enacted.
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