Instagram Reels Publishing Issue

This incident has been resolved.

We are pleased to report that the issue affecting the ability to publish Instagram Reels through the Emplifi Publisher appears to be resolved. Our monitoring shows that all Reels are now publishing successfully.

We are still waiting for official confirmation from Meta that the issue with their API has been permanently fixed. Our engineering team will continue to monitor the situation closely to ensure the stability of the publishing process.

Thank you for your patience while we worked on this with Meta. We will provide another update as soon as we have new information.

We are currently investigating an issue affecting the ability to publish Instagram Reels through the Emplifi Publisher.

Summary of Impact:
Clients attempting to publish Reels are receiving a "Media ID is not available" error.

Root Cause:
Based on our investigation, this issue is originating from the Instagram API on the Meta side. We have identified an OAuthException with a specific error subcode (2207027) which indicates the media is not ready for publishing. This is a problem with the media processing on Meta's end, and it is not an issue with the Emplifi Publisher.

Our Actions:
Our engineering team has confirmed the issue and is in direct communication with Meta's support team to provide all necessary details and work toward a resolution.

Next Steps:
The fix for this issue depends on Meta's action. We will continue to monitor the situation closely and provide another update as soon as we receive new information from them.

Thank you for your patience.