Outage in Socialbakers

Community/Care/Publisher Loading Issue

Resolved Major
September 23, 2025 - Started 24 days ago - Lasted about 19 hours
Official incident page

Incident Report

We are actively investigating a performance issue causing some accounts to fail to load properly. We are currently scaling infrastructure to improve performance while determining the root cause.
Components affected
Socialbakers Suite

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/24/2025 10:24AM

This incident has been resolved.

MONITORING 24 days ago - at 09/23/2025 04:21PM

The root cause of this issue has been identified and a fix has been deployed. We are continuing to monitor the situation.

INVESTIGATING 24 days ago - at 09/23/2025 03:40PM

We are actively investigating a performance issue causing some accounts to fail to load properly. We are currently scaling infrastructure to improve performance while determining the root cause.

Latest Socialbakers outages

Community & Care: Delays in receiving real-time data from Instagram and Facebook - 9 days ago
Post Scheduling Error - Threads - 14 days ago
Missing Instagram data - Media views - about 1 month ago
Instagram publishing issues - about 1 month ago
Instagram Reels Publishing Issue - about 1 month ago

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