Outage in Socio

Amazon Power Outage

Resolved Minor

July 28, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

At 1:05 eastern time, Amazon Web Services (AWS) reported that a single data center on the eastern US coast lost power. Because of this, the Webex Events Platform is experiencing slow load and response times, and in some instances isn't loading at all. There have also been reports of Simulive not working. According to AWS, the data center is back online and working. However, we're in contact with AWS and monitoring the situation as they work to restore their full services. To receive alerts on the latest status, subscribe at: https://status.aws.amazon.com/

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 07/28/2022 08:34PM

Socio's platform was unexpectedly negatively impacted by a power outage at the AWS US-EAST-2 Region. Amazon Web Services have restored their services in this availability zone and all products should be performing as expected at this time.

If you have any further questions about this issue, please do not hesitate to email us at support@socio.events or contact our live chat. To those who were impacted, thank you for your patience.

MONITORING over 3 years ago - at 07/28/2022 06:31PM

AWS has indicated that services have returned to normal after the degraded performance in our system.
Our team will continue to monitor the situation for the next 12 hours to make sure all services return to both stable and normal operation.

Please do not hesitate to reach out to us at support@socio.events or our live chat if you find that the platform is still having issues with performance degradation.

IDENTIFIED over 3 years ago - at 07/28/2022 05:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 07/28/2022 05:51PM

At 1:05 eastern time, Amazon Web Services (AWS) reported that a single data center on the eastern US coast lost power. Because of this, the Webex Events Platform is experiencing slow load and response times, and in some instances isn't loading at all. There have also been reports of Simulive not working.
According to AWS, the data center is back online and working. However, we're in contact with AWS and monitoring the situation as they work to restore their full services. To receive alerts on the latest status, subscribe at: https://status.aws.amazon.com/

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