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Outage in Socio

Restream Broadcast Studio Issues

Resolved Minor
January 14, 2022 - Started over 4 years ago - Lasted about 2 hours
Official incident page

Incident Report

One of our live streaming partners, Restream, is currently experiencing a service disruption. Their Engineering team is working to identify the root cause and implement a solution, and we're in close communication. Customers who are using Restream or Socio Streaming for their live streams right now may be affected. We will update you here in one hour.

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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 01/14/2022 09:51PM

All systems have returned to normal operation after our live streaming vendor implemented a workaround for their database capacity issues.
We’re sorry for any inconvenience that resulted from this incident. Your studios should be working as expected.
If you experience any issues, please don't hesitate to reach out via Live Chat on our Socio Platform or via email (support@socio.events).

MONITORING over 4 years ago - at 01/14/2022 09:05PM

Restream has informed us that the issues with the broadcast studio have been fixed. After testing, we can confirm we're able to go live in new and pre-existing studios.
If you're still having trouble with Restream, please email us at support@socio.events or contact our live chat support.

INVESTIGATING over 4 years ago - at 01/14/2022 08:46PM

Restream's engineering team is continuing to investigate the source of their disruption. We'll keep updating you here as we monitor their progress.

INVESTIGATING over 4 years ago - at 01/14/2022 07:53PM

One of our live streaming partners, Restream, is currently experiencing a service disruption. Their Engineering team is working to identify the root cause and implement a solution, and we're in close communication. Customers who are using Restream or Socio Streaming for their live streams right now may be affected. We will update you here in one hour.

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