Outage in Softpay

No connection to SIA and Hobex

Resolved Minor
February 03, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue with our connection to SIA which is currently down. Transactions are not currently possible. Next update 11:15.
Components affected
Softpay App and Services
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/03/2025 10:52AM

Confirmed resolved. All systems are good and transactions are coming through as expected. Network issues at processor were resolved with success.

MONITORING 3 months ago - at 02/03/2025 10:37AM

Connection is back up. Transactions are now coming through. Monitoring.

IDENTIFIED 3 months ago - at 02/03/2025 10:30AM

Processor continues to investigate issue. Next update no later than 11:45.

IDENTIFIED 3 months ago - at 02/03/2025 10:19AM

Processor is investigating issue. Next update 11:30

INVESTIGATING 3 months ago - at 02/03/2025 10:03AM

We are investigating an issue with our connection to SIA which is currently down. Transactions are not currently possible. Next update 11:15.

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