Outage in Softpay
No connection to SIA and Hobex
Resolved MinorIncident Report
We are investigating an issue with our connection to SIA which is currently down. Transactions are not currently possible. Next update 11:15.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 02/03/2025 10:52AM
Confirmed resolved. All systems are good and transactions are coming through as expected. Network issues at processor were resolved with success.
MONITORING
9 months ago - at 02/03/2025 10:37AM
Connection is back up. Transactions are now coming through. Monitoring.
IDENTIFIED
9 months ago - at 02/03/2025 10:30AM
Processor continues to investigate issue. Next update no later than 11:45.
IDENTIFIED
9 months ago - at 02/03/2025 10:19AM
Processor is investigating issue. Next update 11:30
INVESTIGATING
9 months ago - at 02/03/2025 10:03AM
We are investigating an issue with our connection to SIA which is currently down. Transactions are not currently possible. Next update 11:15.
Latest Softpay outages
Elevated failure rate for Nets transactions - about 2 months ago
Transactions to Paycore integration are failing - about 2 months ago
Investigating - Paycore failures. - 4 months ago
Degraded transaction performance on Nets - 4 months ago
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