Outage in Softpay
Investigating - Paycore failures.
Resolved MajorIncident Report
We are currently investigating an issue affecting customers using Paycore as their acquirer.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/05/2025 12:15PM
A network connection to Paycore was unavailable. Since 11:52UTC, the connection has been re-established and transactions through Paycore are working again.
INVESTIGATING
10 months ago - at 07/05/2025 11:46AM
We are currently investigating an issue affecting customers using Paycore as their acquirer.
Latest Softpay outages
Issues with all transactions - 18 days ago
Transactions interrupted 11:32-11:43 - about 2 months ago
Nets Test Env. acquiring issue - 5 months ago
Sandbox currently unavailable - 5 months ago
Elevated failure rate for Nets transactions - 7 months ago
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