Outage in Softpay

Investigating - Paycore failures.

Resolved Major
July 05, 2025 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting customers using Paycore as their acquirer.
Components affected
Softpay App and Services
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 07/05/2025 12:15PM

A network connection to Paycore was unavailable. Since 11:52UTC, the connection has been re-established and transactions through Paycore are working again.

INVESTIGATING about 17 hours ago - at 07/05/2025 11:46AM

We are currently investigating an issue affecting customers using Paycore as their acquirer.

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