Outage in Softpay

Elevated failure rate for Nets transactions

Resolved Minor
September 05, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue with Nets processing that may lead to an increased rate of failed transactions. Retrying failed transactions may help mitigate the impact while we work with Nets on a resolution.
Components affected
Softpay App and Services

Need to monitor Softpay outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/05/2025 08:53AM

The incident has been resolved by Nets processor.

IDENTIFIED about 2 months ago - at 09/05/2025 07:48AM

We are currently experiencing an issue with Nets processing that may lead to an increased rate of failed transactions. Retrying failed transactions may help mitigate the impact while we work with Nets on a resolution.

Latest Softpay outages

Transactions to Paycore integration are failing - about 2 months ago
Investigating - transactions through Nets are curretly failing - 3 months ago
Investigating - Paycore failures. - 4 months ago
Degraded transaction performance on Nets - 4 months ago
Degraded transaction performance on Nets - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook