Outage in Softpay
Issues with all transactions
Resolved MajorIncident Report
We are investigating issues that affect all transactions.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/30/2026 12:34PM
This incident has been resolved. Transaction processing is back to normal.
MONITORING
about 1 month ago - at 03/30/2026 12:13PM
The problem with the external partner has been resolved and we are recovering. We will continue to monitor the situation.
IDENTIFIED
about 1 month ago - at 03/30/2026 12:02PM
The issue has been identified and we are working with partners to resolve it as soon as possible.
INVESTIGATING
about 1 month ago - at 03/30/2026 11:55AM
We are investigating issues that affect all transactions.
Latest Softpay outages
High error rate for transactions for some customers - 7 days ago
Transactions interrupted 11:32-11:43 - about 2 months ago
Nets Test Env. acquiring issue - 5 months ago
Sandbox currently unavailable - 5 months ago
Elevated failure rate for Nets transactions - 8 months ago
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