Outage in Softpay
Issues with all transactions
Resolved MajorIncident Report
We are investigating issues that affect all transactions.
Components affected
Softpay App and ServicesNeed to monitor Softpay outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/30/2026 12:34PM
This incident has been resolved. Transaction processing is back to normal.
MONITORING
2 days ago - at 03/30/2026 12:13PM
The problem with the external partner has been resolved and we are recovering. We will continue to monitor the situation.
IDENTIFIED
2 days ago - at 03/30/2026 12:02PM
The issue has been identified and we are working with partners to resolve it as soon as possible.
INVESTIGATING
2 days ago - at 03/30/2026 11:55AM
We are investigating issues that affect all transactions.
Latest Softpay outages
Transactions interrupted 11:32-11:43 - about 1 month ago
Nets Test Env. acquiring issue - 4 months ago
Sandbox currently unavailable - 4 months ago
Elevated failure rate for Nets transactions - 7 months ago
Transactions to Paycore integration are failing - 7 months ago
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