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Outage in Softpay

Issues with some transaction processing

Resolved Minor
May 21, 2026 - Started 3 days ago - Lasted 31 minutes
Official incident page

Incident Report

We are investigating issues that affecting some transactions. Softpay's own platform is operating normally.
Components affected
Softpay App and Services

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/21/2026 03:31PM

Transactions are being processed successfully again. Softpay's own platform continued to operate normally throughout the minor incident.

MONITORING 3 days ago - at 05/21/2026 03:17PM

Transaction processing has resumed. We will continue to monitor the situation.

INVESTIGATING 3 days ago - at 05/21/2026 03:10PM

We are investigating issues that affecting some transactions. Softpay's own platform is operating normally.

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