Outage in Softpay
Elevated error rate for some transactions
Resolved MinorIncident Report
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/18/2026 10:42AM
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
INVESTIGATING
3 days ago - at 09/18/2026 10:26AM
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
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