Outage in Softpay
Elevated transaction error rate for connected partner
Resolved MinorIncident Report
We are currently investigating an issue with transaction processing towards a partner which may result in failures for some customers.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/23/2026 11:12AM
The incident have been resolved.
Softpay system worked as expected throughout
MONITORING
8 days ago - at 10/23/2026 11:02AM
Failure rates are declining and transactions are being processed again towards Nets. We are monitoring closely and will update accordingly.
IDENTIFIED
8 days ago - at 10/23/2026 10:59AM
We have currently identified the issues as related to Nets. We are continuing to monitor the situation.
All Softpay services are working normally.
INVESTIGATING
8 days ago - at 10/23/2026 10:54AM
We are currently investigating an issue with transaction processing towards a partner which may result in failures for some customers.
Latest Softpay outages
Elevated transaction error rate for connected partner - 11 days ago
Elevated transaction error rate for connected partner - 12 days ago
DCC and surcharge unavailable for payments via Nets - 23 days ago
Elevated transaction error rate for Nets Aquirers - about 1 month ago
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