Elevated transaction error rate for Nets Aquirers

Transactions are back to normal.
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.

We are continuing to monitor for any further issues.

Failure rates are declining and transactions are being processed again.
We are monitoring closely and will update accordingly. Softpay systems are working as expected.

Nets are actively investigating the issues. We will update accordingly.
Softpay systems are working as expected.

We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.