Outage in Softpay
Elevated transaction error rate for connected partner
Resolved MinorIncident Report
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/19/2026 12:11PM
The incident have been resolved. All systems are working as expected.
MONITORING
12 days ago - at 10/19/2026 11:36AM
Transactions are returning to normal. We will continue to monitor.
MONITORING
12 days ago - at 10/19/2026 11:32AM
Failure rates are declining and transactions are being processed again towards Link4tech. We are monitoring closely and will update accordingly.
IDENTIFIED
12 days ago - at 10/19/2026 11:07AM
The issue have been identified and we are working on a solution.
INVESTIGATING
12 days ago - at 10/19/2026 09:29AM
We have currently identified issues with Link4tech, and are working with them to identify the issue.
INVESTIGATING
12 days ago - at 10/19/2026 09:26AM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 10/19/2026 09:25AM
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
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Elevated transaction error rate for connected partner - 11 days ago
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