Outage in Softpay
DCC and surcharge unavailable for payments via Nets
Resolved MinorIncident Report
Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 10/08/2026 06:24AM
The incident have been resolved.
Softpay system worked as expected throughout
IDENTIFIED
23 days ago - at 10/07/2026 03:09PM
The issue have been identified and Nets is working on a fix.
INVESTIGATING
23 days ago - at 10/07/2026 02:09PM
we are continuing to investigate with Nets.
INVESTIGATING
23 days ago - at 10/07/2026 01:28PM
Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.
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