Outage in Softpay
Elevated error rate for some transactions
Resolved MinorIncident Report
We are currently investigating an issue with transaction processing which may result in failures for some customers.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/04/2026 01:35PM
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
MONITORING
17 days ago - at 09/04/2026 01:08PM
Failure rate are declining and transactions are working again. We are monitoring closely and will update accordingly.
Softpay systems are working as expected.
IDENTIFIED
17 days ago - at 09/04/2026 12:50PM
This issue has been identified as a problem with Nets card processing. All Softpay services are working normally.
INVESTIGATING
17 days ago - at 09/04/2026 12:43PM
We are currently investigating an issue with transaction processing which may result in failures for some customers.
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