Outage in Softpay

Investigating - transactions through Nets are curretly failing

Resolved Minor
July 19, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Softpay App and Services
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/19/2025 08:36PM

Issue at Nets resolved.
Operation is normal.

MONITORING 2 months ago - at 07/19/2025 08:19PM

For the last 20 minutes, transactions have been flowing through Nets again.
We're currently seeing normal success rates, but have not yet received a final ok from Nets.

IDENTIFIED 2 months ago - at 07/19/2025 07:07PM

Nets are working on implementing a solution but at this time we do not have an estimated time for resolution from them.
At the moment, there are now successful transactions going through Nets.

IDENTIFIED 2 months ago - at 07/19/2025 06:17PM

The issue has been identified as a general issue at Nets affecting all payments through Nets.
We're seeing a slow return of transactions but a significant number are still failing.

INVESTIGATING 2 months ago - at 07/19/2025 05:59PM

We are currently investigating this issue.

Latest Softpay outages

Elevated failure rate for Nets transactions - 13 days ago
Transactions to Paycore integration are failing - 15 days ago
Investigating - Paycore failures. - 2 months ago
Degraded transaction performance on Nets - 3 months ago
Degraded transaction performance on Nets - 3 months ago

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