Outage in Softpay
Investigating - transactions through Nets are curretly failing
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/19/2025 08:36PM
Issue at Nets resolved.
Operation is normal.
MONITORING
3 months ago - at 07/19/2025 08:19PM
For the last 20 minutes, transactions have been flowing through Nets again.
We're currently seeing normal success rates, but have not yet received a final ok from Nets.
IDENTIFIED
3 months ago - at 07/19/2025 07:07PM
Nets are working on implementing a solution but at this time we do not have an estimated time for resolution from them.
At the moment, there are now successful transactions going through Nets.
IDENTIFIED
3 months ago - at 07/19/2025 06:17PM
The issue has been identified as a general issue at Nets affecting all payments through Nets.
We're seeing a slow return of transactions but a significant number are still failing.
INVESTIGATING
3 months ago - at 07/19/2025 05:59PM
We are currently investigating this issue.
Latest Softpay outages
Elevated failure rate for Nets transactions - about 2 months ago
Transactions to Paycore integration are failing - about 2 months ago
Investigating - Paycore failures. - 4 months ago
Degraded transaction performance on Nets - 4 months ago
Degraded transaction performance on Nets - 4 months ago
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