Outage in Softpay

Degraded transaction performance on Nets

Resolved Minor
July 01, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
Components affected
Softpay App and Services
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/01/2025 03:49PM

All back to normal since 16:48

MONITORING 2 days ago - at 07/01/2025 03:09PM

Nets confirmed issues and is implenting a fix. A fraction of transaction still fails but retrying shortly after it expected to be functional workaround. We will be monitoring closely.

INVESTIGATING 2 days ago - at 07/01/2025 02:59PM

We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.

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