Unplanned Partial Outage for Digital Banking Services

The fix that was applied has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident has been identified to be impacting multiple Accounts and Transactions API endpoints today, 6th of October 2023 starting with 09:37 CET for approximately 20 minutes. A fix was applied in order to stabilize the service. Services are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact:
• Partners noticed increased API error rates for multiple Accounts and Transactions endpoints related to Seizures, SEPA Credit Transfers, Account Information.

Customer Impact:
• Customers would not be able to perform actions such as retrieving account information or creating new SEPA Credit Transfers intermittently.

Impacted endpoints:
• GET /v1/persons/{person_id}/seizures
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• GET /v1/persons/{person_id}/accounts
(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public
documentation:

• https://docs.solarisgroup.com/guides/#digital-banking

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.