Unplanned Partial Outage for Card Transaction Settlement Services

An unplanned Partial Outage for Card Transaction Settlement Services has been resolved. The provider has successfully processed the reversals and affected customers are refunded.

Partner and Customer Impact:

- Some transactions which were settled on 24th of Dec. 2023 have been duplicated due to a settlement error downstream of card scheme and processing providers
- The duplicated transactions has been successfully reversed and the amounts were refunded to the customer's account

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
- https://docs.solarisgroup.com/guides/cards/transactions/#card-transaction-processing-and-settlement

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

An unplanned Partial Outage for Card Transaction Settlement Services has been identified. The issue has been acknowledges by our service providers and they are currently working on the reversals. We are working together to ensure the error is resolved and affected customers are refunded.

Partner and Customer Impact:

- Some transactions which were settled on 24th of Dec. 2023 have been duplicated due to a settlement error downstream of card scheme and processing providers
- Issuers may have been debited for the duplicated transactions. Some cardholders may therefore notice duplicated transactions on their statement
- Transaction settlements for dates before and after 24th of December have not been identified to be affected by this issue. New transactions are settled under normal circumstances

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
- https://docs.solarisgroup.com/guides/cards/transactions/#card-transaction-processing-and-settlement

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

An unplanned Partial Outage for Card Transaction Settlement Services has been identified. We are working together with our card processing and scheme providers in order to ensure the error is resolved and affected customers are refunded.

Partner and Customer Impact:
· Some transactions which were settled on 24th of Dec. 2023 have been duplicated due to a settlement error downstream of card scheme and processing providers.
· Transaction settlements for dates before and after 24th of December have not been identified to be affected by this issue. New transactions are settled under normal circumstances.

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
· https://docs.solarisgroup.com/guides/cards/transactions/#card-transaction-processing-and-settlement

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.