Partial Outage for Multiple Cards API Services

The partial outage for Multiple Cards services identified to be affecting getting Card CVC details and Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services were recovered and all operations are running within normal service levels. This incident is resolved. No further updates will be provided.

Partner Impact Resolution
The following API endpoints are no longer returning 5XX error messages:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

Customer Impact Resolution:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details are no longer presented with a generic error message intermittently.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Previously impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The partial outage for Multiple Cards services identified to be affecting getting Card CVC details and Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services are expected to resume at 06:00 CET. Another notification will be sent as soon as all services are fully recovered.

Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors
• POST /v1/cards/{card_id}/block returning increased 5xx errors
• POST /v1/cards/{card_id}/unblock returning increased 5xx errors
(not an exhaustive list)

Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A partial outage for Multiple Cards services have been identified for getting Card CVC API Services and Card Lifecycle Status changes.

Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors
• POST /v1/cards/{card_id}/block returning increased 5xx errors
• POST /v1/cards/{card_id}/unblock returning increased 5xx errors
(not an exhaustive list)

Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.