Outage in Solaris

Unplanned Outage for Incoming and Outgoing SEPA Instant Transfers

Resolved Minor

September 30, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions. The incident has been resolved and services are back to normal. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Components affected

Solaris Digital Banking

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/30/2024 03:51PM

We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions.

The incident has been resolved and services are back to normal.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

MONITORING over 1 year ago - at 09/30/2024 01:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/30/2024 01:42PM

We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions.

The incident has been resolved and services are back to normal.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

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