Outage in Solaris

UNPLANNED OUTAGE FOR INCOMING AND OUTGOING SEPA INSTANT TRANSFERS

Resolved Minor
November 01, 2024 - Started about 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Components affected
Solaris Digital Banking
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/02/2024 03:18AM

For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions.
We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services.

A fix has been implemented by TIPS and Transactions are running within normal service levels.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this may cause

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

MONITORING about 2 months ago - at 11/01/2024 10:54AM

For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions.
We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services.

A fix has been implemented by TIPS and Transactions are being monitored in order to ensure all operations are running within normal service levels.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this may cause

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

IDENTIFIED about 2 months ago - at 11/01/2024 09:36AM

We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions.
We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services.

We will keep you posted regarding any further updates.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this may cause

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

INVESTIGATING about 2 months ago - at 11/01/2024 09:06AM

We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this may cause

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

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