Outage in SolarWinds Database Performance

Memory issue with our API

Resolved Minor
March 07, 2018 - Started over 7 years ago
Official incident page

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Outage Details

We're investigating a memory issue with our API. The web app may be impacted for some customers. Metrics ingestion is not affected, although it may be delayed.
Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 03/08/2018 12:29AM

Our pipeline and API are healthy again. We closely monitored until it caught up with live data ingestion. Some customers could see small gaps in the last hour and a half. We'll be backfilling those up in the next couple of hours. No data was lost.

MONITORING over 7 years ago - at 03/08/2018 12:13AM

We identified and fixed the issue. An EBS volume was causing issues to a Kafka broker. We fixed the volume and are now monitoring as the cluster recovers. No data was lost. Some customers may still experience a delay in the data showing up in their environments as our pipeline catches up.

INVESTIGATING over 7 years ago - at 03/07/2018 11:08PM

We're investigating a memory issue with our API. The web app may be impacted for some customers. Metrics ingestion is not affected, although it may be delayed.

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