Outage in SolarWinds Observability

Delayed Data Ingestion [NA-01]

Resolved Minor
August 12, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We’re currently investigating delay in Logs / Metrics / Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Components affected
SolarWinds Observability Infrastructure Observability SolarWinds Observability Database Observability SolarWinds Observability Network Observability SolarWinds Observability Kubernetes Observability SolarWinds Observability Alerting SolarWinds Observability Logs SolarWinds Observability APM SolarWinds Observability DEM SolarWinds Observability RUM

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/13/2025 02:21AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 08/13/2025 01:47AM

We have identified the root cause and are working on a fix. All services, except for APM, have returned to normal. Next update in 1 hour.

INVESTIGATING 2 months ago - at 08/13/2025 12:42AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 11:42PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 10:45PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/12/2025 09:42PM

We’re currently investigating delay in Logs / Metrics / Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.

Latest SolarWinds Observability outages

Degraded Data Ingestion [NA-01] - 2 days ago
Delayed Data Ingestion [NA-01] - 8 days ago
Delayed Data Ingestion [NA-01] - 21 days ago
Delayed Data Ingestion EU-01 - about 1 month ago
Delayed Data Ingestion NA-01 - about 2 months ago

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