Outage in SolarWinds Observability

Delayed Data Ingestion NA-01

Resolved Minor
September 05, 2025 - Started about 2 months ago - Lasted 40 minutes
Official incident page

Incident Report

We’re currently investigating delay in Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Components affected
SolarWinds Observability APM

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/05/2025 11:50PM

The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

MONITORING about 2 months ago - at 09/05/2025 11:46PM

A fix for the Traces data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.

IDENTIFIED about 2 months ago - at 09/05/2025 11:42PM

We’ve identified the cause of the delay in Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

INVESTIGATING about 2 months ago - at 09/05/2025 11:31PM

We’re currently investigating delay in Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.

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