Outage in SolarWinds Observability

Delayed Data Ingestion [NA-01]

Resolved Minor
October 01, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with AWS Metrics data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 10/01/2025 08:51PM

The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

MONITORING 21 days ago - at 10/01/2025 08:16PM

A fix for the AWS Metrics data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.

IDENTIFIED 21 days ago - at 10/01/2025 07:15PM

We’ve identified the root cause of the degraded AWS Metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.

IDENTIFIED 21 days ago - at 10/01/2025 06:20PM

We’ve identified the root cause of the degraded AWS Metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.

INVESTIGATING 21 days ago - at 10/01/2025 06:19PM

We are currently investigating an issue with AWS Metrics data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.

Latest SolarWinds Observability outages

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