Degraded Digital Experience Monitoring [Middle East]

We will continue to share progress and any new developments via email and in-app messaging.

Due to a regional infrastructure disruption impacting an AWS datacenter in the Middle East -https://health.aws.amazon.com/health/status, the Dubai DEM probes will continue to be unavailable. As a result, Synthetic checks configured to run from this location may not execute as expected.

While AWS continues recovery efforts, we recommend customers using this location temporarily update the configuration of their monitoring checks to run from an alternative testing location.

Recommended action
If you have checks configured to run from the Middle East/United Arab Emirates/Dubai, please update the configuration to use another available location to ensure uninterrupted monitoring.

Steps:
1. Navigate to SolarWinds Observability → Digital Experience.  
2. Open the affected check configuration. 
3. Update the test location from Middle East/United Arab Emirates/Dubai to another available region.  
4. Save the updated configuration. 

This change will help ensure continued test execution while the affected infrastructure is restored.

Our teams are monitoring the situation closely and will provide updates as the impacted location becomes available again.

If you need assistance identifying affected checks or selecting alternative monitoring locations, please contact SolarWinds Support and our team will be happy to help.

Thank you for understanding.

We are continuously monitoring the situation, however our probes in this region remain unavailable at this time.

To mitigate any impact to tests, customers should pick an alternate region to execute tests from.

We will share another update within in the next 24 hours or sooner.

We are continuously monitoring the situation, however our probes in this region remain unavailable at this time.

To mitigate any impact to tests, customers should pick an alternate region to execute tests from.

We will share another update within in the next 24 hours or sooner.

We are continuously monitoring the situation, however our probes in this region remain unavailable at this time.

To mitigate any impact to tests, customers should pick an alternate region to execute tests from.

We will share another update within in the next 24 hours or sooner.

We are continuously monitoring the situation, however our probes in this region remain unavailable at this time.

To mitigate any impact to tests, customer should pick an alternate region to execute tests from.

We'll share another update within in the next 12 hours or sooner.

We are continuously monitoring the situation, however our probes in this region remain unavailable at this time.

To mitigate any impact to tests, customer should pick an alternate region to execute tests from.

We'll share another update within in the next 12 hours or sooner.

We are continuously monitoring the situation, however our probes in this region remain unavailable at this time.

To mitigate any impact to tests, customer should pick an alternate region to execute tests from.

We'll share another update within in the next 4 hours or sooner.

Due to the on going conflict in the Middle East, our probes in this region are currently unavailable.

Customers may experience degradation of synthetic checks & alerts from the affected regions.

To mitigate any impact to tests, customer should pick an alternate region to execute tests from.

We'll share another update within in the next 4 hours or sooner.

We’re currently investigating an issue affecting Digital Experience Monitoring. Customers may experience degradation of synthetic checks & alerts from the affected regions. We’ll share another update within the hour.