Outage in SolarWinds Observability
Degraded Data Ingestion DC-01
Resolved MajorIncident Report
Summary AI Generated
SolarWinds Observability experienced a 4-hour data ingestion issue affecting logs, metrics, and traces across multiple components including Alerting, APM, DEM, RUM, and Infrastructure Observability. Users experienced gaps in telemetry data, delayed or missing alerts, and dashboards showing outdated values as new data failed to appear in the UI. The root cause was identified and resolved, with systems returning to stable operation.
We’re currently investigating delay in Logs Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Components affected
SolarWinds Observability Alerting SolarWinds Observability APM SolarWinds Observability DEM SolarWinds Observability RUM SolarWinds Observability Logs SolarWinds Observability Infrastructure ObservabilityNeed to monitor SolarWinds Observability outages?
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 03/03/2026 04:35AM
The data ingestion issue has been resolved and systems are stable.
IDENTIFIED
15 days ago - at 03/03/2026 02:52AM
We’ve identified the root cause of the degraded Heroku metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts.
All other services for Logs, Metrics and Traces are operating normally.
Next update in 1 hour.
IDENTIFIED
15 days ago - at 03/03/2026 01:55AM
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
IDENTIFIED
15 days ago - at 03/03/2026 01:02AM
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
INVESTIGATING
15 days ago - at 03/03/2026 12:38AM
We’re currently investigating delay in Logs Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Latest SolarWinds Observability outages
Degraded Data Ingestion [NA-01] - 4 days ago
Degraded Digital Experience Monitoring [Middle East] - 16 days ago
Degraded Data Ingestion [NA-01] - 29 days ago
Degraded Log Archives [NA-01] - about 1 month ago
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