SolarWinds Observability experienced degraded Digital Experience Monitoring in the Washington DC AWS region for 24 minutes, causing synthetic checks and alerts to fail or perform poorly. The issue was identified and a fix was implemented, with affected probes returning to stable operation. Synthetic checks that were missed during the incident will not be re-run and may appear as missing data in customer dashboards.
The Digital Experience Monitoring issue has been resolved. Affected probes are now stable and running synthetic checks as expected. Missed synthetic checks during the affected window will not be re-run and may show as missing in the dashboards.
A fix has been implemented and we are monitoring the results.
We’ve identified the issue causing degraded Digital Experience Monitoring and are implementing a fix. Customers may experience degradation of synthetic checks & alerts from the affected regions. We’ll provide another update in 1 hour.
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