Outage in SolarWinds Observability
Degraded Alert Notifications [NA-01, NA-02, EU-01, AP-01]
Resolved MajorIncident Report
Summary AI Generated
SolarWinds Observability experienced degraded email alert notifications across multiple regions (NA-01, NA-02, EU-01, AP-01) for 1.8 hours, with some alerts being missed entirely. The team identified the root cause and implemented a fix, followed by monitoring to ensure resolution. The incident was fully resolved after the fix was confirmed to be working properly.
We’ve identified the cause of the email alert notification issue and are actively working on a fix. Some alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
Components affected
SolarWinds Observability AlertingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 04/28/2026 09:11AM
This incident has been resolved.
MONITORING
about 17 hours ago - at 04/28/2026 08:43AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 18 hours ago - at 04/28/2026 07:37AM
Alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
INVESTIGATING
about 18 hours ago - at 04/28/2026 07:23AM
We are continuing to investigate this issue.
INVESTIGATING
about 18 hours ago - at 04/28/2026 07:22AM
We’ve identified the cause of the email alert notification issue and are actively working on a fix. Some alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
Latest SolarWinds Observability outages
Delayed Data Ingestion [NA-01] - about 1 month ago
Degraded Web Interface [EU-01] - about 1 month ago
Degraded Data Ingestion [NA-01] - about 2 months ago
Degraded Digital Experience Monitoring [Washington DC AWS] - about 2 months ago
Degraded Data Ingestion DC-01 - about 2 months ago
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