Outage in Sonic Internet + Voice

Unplanned Network Outage - nbn VIC and TAS Subscribers

Resolved Major

March 13, 2023 - Started about 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

Please be advised we're experiencing a Major Incident, with nbn services being unable to connect in Victoria and Tasmania. Our upstream carrier teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. Further updates will be provided within the next 2 hours. We apologise for the inconvenience this is causing.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/13/2023 11:22PM

Service has been restored.

MONITORING about 3 years ago - at 03/13/2023 04:38AM

2:28 PM 13/03/2023: Multiple engineers have attended site with all services now being restored and powered via the data centre.

IDENTIFIED about 3 years ago - at 03/13/2023 01:58AM

12:49 PM 13/03/2023: Mains power at our carrier data centre. Data Centre Engineers along side with Field engineers and tier 3 engineers are continuing to work through the restoration of all services at this time.

INVESTIGATING about 3 years ago - at 03/13/2023 01:58AM

Please be advised we're experiencing a Major Incident, with nbn services being unable to connect in Victoria and Tasmania.

Our upstream carrier teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. Further updates will be provided within the next 2 hours.

We apologise for the inconvenience this is causing.

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