Outage in Spektrix
Issue with sending system emails
Resolved MinorIncident Report
We've seen that system emails may not be sending. these will include new account, password reset, confirmation emails gift voucher purchases and scheduled reports as of around 2:30pm UTC.
We're looking into the cause of this and will update here shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/05/2026 05:18PM
We've been able to fix the underlying issue and believe all system emails should be sending as expected now so we are marking this as resolved. We will continue to monitor as usual. If you have any questions, please do reach out to us at support@spektrix.com or on +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971.
MONITORING
4 days ago - at 02/05/2026 05:08PM
We've identified the cause of the issues with system emails and have put a fix in place. You should start seeing system emails sending again, and emails that were previously unsent should now complete.
We'll continue to monitor the situation.
INVESTIGATING
4 days ago - at 02/05/2026 05:03PM
We've seen that system emails may not be sending. these will include new account, password reset, confirmation emails gift voucher purchases and scheduled reports as of around 2:30pm UTC.
We're looking into the cause of this and will update here shortly.
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