Outage in Splunk Cloud

Incident Review | CINC-56605 Major Outage

Resolved Major
May 23, 2024 - Started 7 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating an issue where the error “Unknown error: Failed to fetch from KV Store” is occurring on the Investigations tab of the Enterprise Security app for several Splunk cloud platform customers. We will provide an update within the next 30 minutes.
Components affected
Splunk Cloud Search
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/24/2024 12:18AM

This incident has been resolved.

MONITORING 7 months ago - at 05/23/2024 11:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 05/23/2024 10:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 05/23/2024 09:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 05/23/2024 08:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 05/23/2024 07:17PM

We are continuing to make progress towards resolution and will provide more updates as we implement the fix.

IDENTIFIED 7 months ago - at 05/23/2024 05:46PM

We have identified the source of the issue and are currently working on implementing a fix within the next 2 hours. Impacted customers may continue to see error: “Unknown error: Failed to fetch from KV Store” occurring on the Investigations tab of the Enterprise Security application.

Within the next 2 hours, customers may also see improvement in their environment. Your patience is greatly appreciated and we will provide more updates as we implement the fix.

INVESTIGATING 7 months ago - at 05/23/2024 05:28PM

We are investigating an issue where the error “Unknown error: Failed to fetch from KV Store” is occurring on the Investigations tab of the Enterprise Security app for several Splunk cloud platform customers. We will provide an update within the next 30 minutes.

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