Outage in SpotOn

Funding is delayed for Citizens Bank merchants (due to AWS Outage)

Resolved Major
October 20, 2025 - Started 13 days ago - Lasted about 5 hours
Official incident page

Incident Report

Worldpay: SpotOn systems are working, but AWS outage impact extended beyond SpotOn systems and is affecting upstream partners and ability for money to be moved to merchants. TSYS has reported potential delays from the AWS issue causing a delay with the Transit hourly settlement files. All files has been transmitted, however. Some merchants are seeing successful funding this morning while others may be delayed.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/20/2025 06:31PM

SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.

INVESTIGATING 12 days ago - at 10/20/2025 05:59PM

Worldpay has executed the wire transfer and we are confirming the receipt of funds.

INVESTIGATING 13 days ago - at 10/20/2025 02:01PM

Worldpay: SpotOn systems are working, but AWS outage impact extended beyond SpotOn systems and is affecting upstream partners and ability for money to be moved to merchants.

TSYS has reported potential delays from the AWS issue causing a delay with the Transit hourly settlement files. All files has been transmitted, however. Some merchants are seeing successful funding this morning while others may be delayed.

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