Outage in SpotOn

Support Phone Lines are down - please use email

Resolved Major
October 20, 2025 - Started 13 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a temporary outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations. For immediate assistance, please reach us through one of the following channels: Via Email at support@spoton.com Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/20/2025 07:23PM

The issue with the Support Phone Lines has been resolved.

MONITORING 12 days ago - at 10/20/2025 06:28PM

We are seeing the phone lines partially recover an some calls are getting through to our team. If you continue to experience issues via phone, please use our email support@spoton.com.

INVESTIGATING 13 days ago - at 10/20/2025 04:33PM

We are currently experiencing a temporary outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations.

For immediate assistance, please reach us through one of the following channels:
Via Email at support@spoton.com
Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page

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